Refund Policy

1. Eligibility for Refunds

You may be eligible for a refund if:

• You request a refund within the time frame specified for your purchase (e.g. within 7 days of payment, where applicable).
• You have not already downloaded or used the paid feature (e.g. PDF download) in a way that would make a refund unfair (see Section 2).
• There was a technical failure on our side that prevented you from receiving the paid service (e.g. payment was charged but the Service did not grant access or deliver the product).
• Duplicate or erroneous charges occurred.

2. Non-Refundable Situations

We generally do not offer refunds in the following cases:

• You have already successfully used the paid feature (e.g. you have downloaded the PDF or generated and used a cover letter) and simply changed your mind.
• You did not use the Service due to your own technical issues (e.g. device or browser problems) that we could not reasonably resolve.
• Your request is made after the refund request period stated at the time of purchase or in our communications.

3. How to Request a Refund

To request a refund:

1. Contact us using the contact details provided on the Service (e.g. the contact or support option at https://makemycv.app/).
2. Include your registered email address, the date of purchase, and a brief reason for the refund request.
3. We will review your request and respond within a reasonable time (typically within 5–7 business days).

If your refund is approved, we will process it through the same payment method you used (e.g. card or UPI via Razorpay). Refunds may take 5–10 business days (or longer depending on your bank or payment provider) to reflect in your account.

4. Partial Refunds

In some cases we may offer a partial refund (e.g. for subscription periods not yet used) at our discretion. We will communicate the amount and reason when applicable.

5. Currency

All transactions and refunds are in Indian Rupees (INR). Refunds will be credited in INR to the original payment method.

6. Changes to This Policy

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page will reflect the latest version. Continued use of the Service after changes constitutes acceptance of the updated policy. For purchases made before a change, the policy in effect at the time of purchase will apply to that purchase unless we state otherwise.

7. Contact

For refund requests or questions about this policy, contact One710 Softworks Private Limited via the contact details provided at https://makemycv.app/.